HOW CAN I GET IN TOUCH WITH CUSTOMER SERVICE?
To reach us, click here. We are available from Monday to Friday: 7am – 7pm
Weekend: 10am – 5pm Eastern Standard Time.
IS moonsns SAFE?
The security of your information is very important to us, which is why we use 128-bit Secure Socket Layer (SSL) technology for online orders. moonsns encrypts your order details using SSL technology to prevent them from being decoded by anyone else.
WHAT DO I NEED TO DO TO BECOME A MEMBER?
It’s simple. Just click here to create an account! The process takes only a few seconds.
I FORGOT MY PASSWORD, WHAT SHOULD I DO?
If you forget your password, you can reset it here. We will not give passwords out over the phone, nor will we email them to a different email address.
FROM WHERE DO YOU SHIP ORDERS?
Across the USA, we ship! We will send your order to the nearest warehouse with inventory when you place your order. We will often ship your orders in multiple packages in order to get everything to you as quickly as possible.
HOW CAN I TRACK MY ORDER?
We will email you tracking information once your order has shipped. Be sure to add moonsns vines to your “safe” email list in case this email ends up in your spam folder. Or here
CAN YOU SHIP INTERNATIONALLY?
Yes, we are working globally, and we ship worldwide.
HOW LONG THE SHIPMENT TAKE TO ARRIVE?
Once processed, orders are shipped. The shipment usually takes 2 to 4 weeks to ship to most destinations.
WHEN WILL MY ORDER BE SHIPPED?
We strive to process most orders within 1-2 days, but all orders are processed within 1 to 3 business days (excluding weekends and holidays).
ORDERING & RETURNING
HOW LONG DOES MY REFUND TAKE?
Our team understands the importance of processing refunds in a timely and reliable manner. It can take up to 7-21 days to receive your refund due to return shipping, inspection, and credit processing times. Once it’s completed, you’ll receive an email notification.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept only PayPal for now.
CAN I CHANGE OR CANCEL MY ORDER?
If you wish to cancel or change an order, please contact us and we will work on getting the order caught before our fulfillment team gets started. It is unfortunately not always possible for us to make the changes requested due to our rapid shipping process, but we are here to help with no hassle returns and will work with you to see your refund completed in a timely manner.
WHAT IF THERE IS A PROBLEM WITH MY ORDERS?
We stand behind our products and guarantee your satisfaction. Just contact us to let us know of any issues with your order and we’ll get it taken care of as soon as possible.
I RECEIVED A COUPON CODE, HOW DO I USE IT?
At the bottom of the cart page, you can paste your code in the “Coupon Code” box. Your total discount will appear on the checkout page.